Organisations typically use MGA’s Silver Service Agreements to ensure they have:

• Setup & configured their database to best practice
• Maximised the use of their hardware and software resources
• Minimised the risk of unplanned database outages
• Access the resources required to restore a database service as quickly as possible if an unplanned event occurs
• Access to site-knowledgeable MGA DBAs to assist with specialised projects, workflow peaks or staff shortages due to annual leave.

MGA’s Silver Service Agreement is provided at an overall discount for ease of budgeting and invoicing and includes the following:

• 1 Annual Health Check to confirm that your database is operating at best practice standards
• 3 Quarterly Health Checks to review the most volatile components of your database thereby reducing the risk of database outages
• Business Hours Emergency Support
• 100 consulting hours. This service can be provided either on site or remotely and at the direction of your organisation can involve any or all of the following DBA Services: Health Checks; Database Design, Installation & Upgrades; Disaster Recovery Planning & Implementation; Performance Tuning & Load Testing; Database Administration Support.
• A delivery manager allocated to your organisation, who becomes familiar with your site, facilitates knowledge transfer between MGA and your organisation and ensures you receive the service you expect.
  

For more information on our Silver Service Agreement, or any other MGA Products & Services, please contact us.