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If you cannot find answers here please go
to the MGA EagleEye support page.
Or if you would like to make a comment on our product,
or discuss your issues with other users of MGA EagleEye, please post your
message on our MGA Forums.
Questions:
Appendicies:
Because Oracle's explain plan does not work properly
for INSERT statements. It only seems to populate one row in the plan table
for insert statements - Simply fills the OPERATION column with 'INSERT
STATEMENT'. If you want to see the explain plan, try changing the 'INSERT
into' to 'SELECT count(*) from', and leave the rest of the statement as
normal.
Make sure there are no function calls in the select
statement.
Oracle does not support EXPLAIN PLAN for statements
performing implicit type conversion of date bind variables. Oracle also
says with bind variables in general, the EXPLAIN PLAN output may not represent
the real execution plan.
From the text of a SQL statement, TKPROF cannot determine
the types of the bind variables. It assumes that the type is CHARACTER,
and gives an error message if this is not the case. You can avoid this
limitation by putting appropriate type conversions in the SQL statement.
This has been addressed in Oracle 9i.
Oracle also does not support the use of the EXPLAIN
PLAN statement to determine the execution plans of SQL statements that
access data dictionary views or dynamic performance tables.
You must also have the privileges necessary to execute
the SQL statement for which you are determining the execution plan. If
the SQL statement accesses a view, you must have privileges to access
any tables and views on which the view is based. If the view is based
on another view that is based on a table, you must have privileges to
access both the other view and its underlying table.
ACTIVE SQL is SQL that is either running now, or has
just run. We are joining the V$SQLTEXT and V$SESSION views, and are not
specifying each session's STATUS. That means we do not care if the session's
SQL text is currently being run, or whether it was the last such SQL text
to be run.
So, if you get no rows back for 'USERS RUNNING SQL NOW',
it means there are no users running this particular statement right now.
If I pick from the list of Databases in the drop-down
box on the Database Logon screen, I get the following error:
This might mean that you need the '.WORLD' extension
added to the database name. We are getting the Database names from the
local TNSNAMES.ORA file on the machine.
The '.WORLD' extension is not making it from the TNSNAMES.ORA
file entries through to the drop down box.
This is not always an issue, only seems to be a problem when the database
being accessed is not on the local network. You have to type the '.WORLD'
extension after the database name.
If this does not work, it means that Net8 could not
locate the net service name specified in the TNSNAMES.ORA configuration
file.
i.e. the Database name that you entered does not match
up with any in your TNSNAMES.ORA file, so then SQL*NET cannot connect
to this Database because it needs port numbers.
Actions:
- Verify that a tnsnames.ora file exists.
- Verify that there are not multiple copies of the
tnsnames.ora file. Do a search of your hard drive for the file. If multiple
copies exist, then you need to check which one is currently being accessed.
The one specified in your oracle home/network/admin directory should
be the one being used. To find out your Oracle Home, open up a registry
editor, look for the ORACLE key, then look for the ORACLE_HOME entry
under this. This gives the path of Oracle Home on your machine.
- In the tnsnames.ora file, verify that the net service
name specified in your connect string is mapped to a connect descriptor.
i.e. Check that the Database name you are entering is the same as the
tnsnames.ora as the database entries connect descriptor.
- Verify that there are no duplicate copies of the
sqlnet.ora file.
- If you are using domain names, verify that your sqlnet.ora
file contains a NAMES.DEFAULT_DOMAIN parameter. If this parameter does
not exist, you must specify the domain name in your connect string.
If you are not using domain names, and this parameter exists, delete
it or disable it by commenting it out.
- Verify that you are not placing an "@"
symbol before your Database name.
I am getting this error when I try to log on. The username/password/database
details are all correct. Whats wrong?

Errors Tech definition:
The listener was unable to start a process connecting the user to the
database server.
Probable Cause:
This error can mean that you cannot access that database - it cannot be
seen on the network by NET8. i.e. the Database might be down, or the network
might be down.
MGA EagleEye uses SQL*Net/Net8 to connect to Oracle.
This means it uses the TNSNAMES.ORA file to find out how to connect to
the Database. If your TNSNAMES.ORA file doesn't exist, or has errors in
it, then MGA EagleEye will not work. Basically, if you cannot connect
to a database using Oracle's SQL PLUS (which works the same way), then
you are not going to be able to connect using MGA EagleEye.
Appendicies
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NAMES.DEFAULT_DOMAIN
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Purpose:
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Sets the domain from which the client most often looks up names
resolution requests. When this parameter is set, the default domain
name is automatically appended to any unqualified net service name
or service name.
For example, if the default domain is set to us.acme.com,
the connect string CONNECT
scott/tiger@sales gets searched as sales.us.acme.com.
If the connect string includes the domain extension, (such as
CONNECT scott/tiger@sales.acme.com),
the domain is not appended.
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Default:
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NULL
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Example:
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names.default_domain=com
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