When an unplanned database event occurs MGA understands that your organisation is demanding that normal service be restored as quickly as possible. At such times, be it at 10:00am or 10:00pm, it is critical that someone is available with the right skills to get your business running like normal again. MGA’s Emergency Support team of DBA experts are just the right people to restore normal service for your organisation.
Currently available for Oracle and SQL Server environments, MGA provides both business hours and 24×7 emergency support. The Emergency Support Team members keep themselves familiar with your database environment to ensure issues can be resolved as quickly as possible. Quarterly Health Checks of your database are performed to minimise the risk of unplanned database events affecting your business. Internal escalation procedures ensure your issues are solved by DBAs with previous experience.
MGA’s Emergency Support offers your organisation a number of competitive advantages including:
- Complete support, 7 days a week, 24 hours a day
- Experienced DBAs on call to restore normal service as quickly as possible
- Pro-active database monitoring to minimise the risk of unplanned database events
- Emergency Support services can be delivered as a part of an MGA Service Agreement.
For more information on our Emergency Support Services, or any other MGA Products & Services, please contact us.